Over at one of the Facebook astronomy groups, someone posted about how they were having a problem with their Meade mount, and is looking to have Meade do repairs under the warranty. Meade told him that he would have to pay for not only the shipping back to Meade, but insurance as well, with the result that it's going to cost him THREE HUNDRED DOLLARS to have Meade fix their own defective mount under Meade's warranty. He was not the only one to chime in with this pay-to-play experience from Meade. Now, having said that, Celestron's warranty says the same thing, or worse, actually: "The customer shall be responsible for all costs of transportation and insurance, both to and from the factory of Celestron, and shall be required to prepay such costs." So, Celestron's warranty is saying you have to pay BOTH WAYS. However, in my experience with Celestron, this wasn't so. Once I contacted them with my mount problem, they emailed me the RMA and a pre-paid label for UPS shipping. Celestron paid shipping both ways, regardless of what their warranty says. Has anyone else had these sorts of experiences, good and bad, with Meade and Celestron? Can anyone chime in with whether Celestron has made anyone pay to send their stuff back to them for warranty repairs? Just curious as to everyone's experiences with the customer service from these companies. And if you have customer services stories from other vendors (Skywatcher, Orion, Explore Scientific, TeleVue, etc.), I'd love to hear those too. But I'm primarily interested in whether Celestron's ever charged anyone for shipping the way Meade is doing. Thanks!