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We were experiencing issues with a server migration and upgrade to the underlying platform. Everything should be up and running now, but if you notice any issues with the site please head over to Report and Issue Forums to let us know. If you are unable able to do so, free to email me directly atgeorge@astronomyconnect.com. Thank you for your patience and understanding.

Please Read Before Posting Errors and Issues

Discussion in 'Website Problems and Bug Reports' started by george, Jun 2, 2015.

Please Read Before Posting Errors and Issues

Started by george on Jun 2, 2015 at 6:39 PM

0 Replies 3822 Views 1 Likes

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  1. george

    george Developer

    Sep 10, 2014
    Trophy Points:
    Los Angeles, CA
    For all the amazing users out there looking to help perfect the AstronomyConnect.com experience for the rest of the user base we ask that you post new threads within this forum. If you would like to submit feedback or suggestions we ask that you submit your thread to the http://astronomyconnect.com/forums/node/forums-feedback/.

    In order to deliver the best results we ask that you supply, where ever possible, the following information.

    • Operating system the issue occurred on (ex. Window, Mac OS, Linux, IOS, Android, etc.)
    • Browser you used to access the site (ex. Chrome, Firefox, IE (Internet Explorer), Safari, etc.)
    • Description of the issue/error you are having. Depending on the issue you are having, describe what you were doing leading up to the error occurring or what exactly you were trying to accomplish on the site. If the error or issue is visual please take a screenshot if possible. Details are important to us it will help us track down the issue faster.
    An easy way to let us know about your browser and operating system versions is to supply us with your User Agent String. You can view your User Agent string by going to http://whatsmyuseragent.com/

    Here is an example of what a User Agent String may look like.

    Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.81 Safari/537.36

    Thanks again for all your help,

    George B.

    Last edited: Aug 5, 2015
    Cricket likes this.

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